Posted by K. Brown October 14th, 2026
The Price of Commoditization The conversation about commoditization in professional services usually stays at the pricing and positioning level. When you compete on price, you attract price-sensitive clients who leave […]
Posted by K. Brown October 12th, 2026
Security in Uncharted Territory Every framework for decision-making assumes some baseline of information. You gather the data, you analyze the options, you consider what you know and what you do […]
Posted by K. Brown October 5th, 2026
The Super-Manager Trap There is a particular kind of exhaustion that shows up in business leaders who are very good at what they do. It is not the exhaustion of […]
Posted by K. Brown September 28th, 2026
Healthy Growth vs. Swelling There is a form of organizational growth that looks unmistakably healthy on the surface — headcount is up, revenue is up, the office is busier, the […]
Posted by K. Brown September 21st, 2026
The Authenticity Gap There is a signal that organizations consistently underrate, and consistently pay for underrating: the sense, felt by the people inside a process or on the receiving end […]
Posted by K. Brown September 14th, 2026
Systems Thinking for Non-Technical Leaders The most consequential technology decisions most organizations make are not made by the people with the deepest technical expertise. They are made by executives and […]
Posted by K. Brown September 4th, 2026
The Human Dignity in Automation There is a version of the automation conversation that is genuinely worth having, and a version that is mostly noise. The noise version is the […]
Posted by K. Brown August 24th, 2026
The Specialist-Generalist Partnership Most conversations about co-managed IT and security services are framed around what the outside specialist partner provides. The monitoring coverage, the threat intelligence, the compliance expertise, the […]
Posted by K. Brown August 24th, 2026
Strategic Slack There is a concept in engineering called slack — the deliberate, calculated space built into a system to allow it to absorb variation without failing. Bridges are designed […]
Posted by K. Brown August 17th, 2026
Trust in the Algorithm Age: What AI Can’t Replicate Trust, in the sense that actually matters in business relationships, is not the same thing as reliability. Reliability is a measurable property […]